When your customers take to Twitter to complain
Some companies are handling well. Most are not. With special feature audio.
In olden times, your annoyed customers would pick up the phone.
These days, of course, they often take to Twitter or Facebook to make a complaint.
That’s what I did after JetStar sent me a mid-evening text saying my 10.30am flight the next day to Wellington had been cancelled (no reason was
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Chris Keall
Fri, 03 Jun 2016
Fri, 03 Jun 2016
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When your customers take to Twitter to complain
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