Services for shoppers not up to scratch
Retailers need to invest in significant change. With special feature audio.
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Less than half of New Zealand’s mainstream retailers are offering the service customers expect.
Martin Skinner, who has more than 20 years’ experience working as a retail designer in New Zealand and the UK, says shoppers are time-poor and retail spending is squeezed in between other activities but
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Sally Lindsay
Wed, 03 Feb 2016
Wed, 03 Feb 2016
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Services for shoppers not up to scratch
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