Services for shoppers not up to scratch
Retailers need to invest in significant change. With special feature audio.
Hot Topic
Earnings
Less than half of New Zealand’s mainstream retailers are offering the service customers expect.
Martin Skinner, who has more than 20 years’ experience working as a retail designer in New Zealand and the UK, says shoppers are time-poor and retail spending is squeezed in between other activities but
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Sally Lindsay
Wed, 03 Feb 2016
Wed, 03 Feb 2016
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Services for shoppers not up to scratch
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